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Refund Policy

A legal disclaimer

No Returns / All Sales Final Policy

Effective Date: [Insert Date]

At Desert Glow Christmas Tree Co., all sales are final.
Because we sell seasonal, limited-quantity holiday products, we do not accept returns, refunds, or exchanges once an order has been picked up, delivered, or shipped.

Why We Don’t Offer Returns

  • Our inventory is seasonal and limited — once sold, it can’t be resold as new.

  • Products are used or displayed during the holiday season.

  • Lighting, décor, and tree products are fragile and easily damaged once unpacked.

Please ensure you review product descriptions, sizes, and lighting details carefully before purchase.

Damaged or Defective Items (Within 48 Hours)

If your item arrives damaged or defective, we’ll take care of you.
To qualify for assistance:

  1. Contact us within 48 hours of receiving your order.

  2. Include photos of the damaged item, packaging, and any visible issues.

  3. We’ll review and may offer a replacement or store credit (if available).

Claims submitted after 48 hours cannot be honored due to the seasonal nature of our inventor

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